Returns & Refunds
Returns & Refunds Policy
At Lana Line, every product is carefully designed to reflect quality, luxury, and exceptional performance.
Due to the nature of beauty and personal care products, and to maintain hygiene, safety, and product quality standards, all beauty and cosmetic products are non-returnable and non-exchangeable once delivered, except in the cases listed below.
Eligible Refund Cases
You may request a refund or order resolution only in the following cases:
- The product arrives damaged
- Items are missing from your order
- You receive the wrong product
If any of the above occurs, you must contact us within 48 hours of delivery at:
info@lanaline.com
Please include:
- Order number
- Clear photos of the product/package
- Brief explanation of the issue
Requests submitted after this period may not be accepted.
Refund Processing
Once your claim has been reviewed and approved:
- Refunds will be processed within 10 business days
- The final posting time may vary depending on your bank or payment provider
Please note:
- Shipping charges are non-refundable
- Customs duties, taxes, or import fees (if applicable) are non-refundable
Shipping Liability
We work with approved delivery partners to ensure safe delivery of all orders. Once an order has been handed over to the shipping carrier, transportation is subject to the carrier’s delivery terms and conditions.
In the event of shipping damage, claims will be reviewed in accordance with the applicable carrier policies.
Order Cancellations
Orders may be canceled at any time before they are dispatched or handed over to the courier.
For successfully canceled orders:
- Refunds will be issued within 10 business days
Once an order has been dispatched, it can no longer be canceled.
Customers may track their orders through the My Orders section in their account.
Non-Returnable Items
Returns or exchanges will not be accepted in the following cases:
- Opened or used products
- Products damaged due to misuse
- Claims submitted outside the allowed timeframe
- Incorrect shipping details provided by the customer